Reviews for Fitbit, DirectLife, Contour USB

By: Brian Dolan | Dec 18, 2009        

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FitbitThe New York Times’ David Pogue and the Wall Street Journal’s Walt Mossberg both published connected health device reviews in their respective newspapers yesterday: Pogue turned in a double header review for Fitbit and Philips’ DirectLife devices, while Mossberg tested Bayer’s just unveiled Contour USB meter for diabetes management. Each of the devices managed to make it through the reviews with mostly positive comments. Here’s a quick synopsis of each:

Pogue explains that the Fitbit is “one wicked-cool piece of hardware. It’s a sleek, rounded-edge spring clip, two inches long and half an inch wide. You can clip it to a pocket edge, a bra strap, whatever. Inside, the Fitbit contains an accelerometer… [that] …tallies how much it’s jostled during the day.”

Fitbit positive: Of course, the wireless transfer is key: “The coolest Fitbit bit is the way it sends your collected activity data to its little U.S.B. charging stand. If you leave that stand connected to your computer, with the Fitbit software running, then just passing within 15 feet is enough to trigger a wireless transfer to the Web.”

Fitbit Negative: The data crunching and data entering Fitbit requires of its users can be a nuisance: “Yet other aspects of the Fitbit suggest that it aims at much more hard-core fitness buffs. For instance, once the data is on the Web site, it’s just a mass of data. There’s no analysis, not much guidance; if anyone’s going to figure out how to turn it into a fitness program, that’ll be you. And that business about manually entering everything you eat and drink is well-meaning, but come on — how many non-obsessive compulsives are really going to make that effort day in, day out, for months?”

According to Pogue’s review Philips’ DirectLife device is not as “cool-looking” as Fitbit: “The DirectLife, from Philips ($80 until January, then $100) … It doesn’t have the wireless transfer, either; instead, every so often, you snap it magnetically into its U.S.B. docking cradle/charger connected to your Mac or PC. And it’s not as cool-looking; the DirectLife is a white, flat, one-inch square plastic doodad that you can wear on a neck cord under your clothes, carry in your pocket or slip into a belt pouch.”

DirectLife Positive: “If your goal is to lose weight or get in shape, the DirectLife is far more likely to help you succeed. First, it’s waterproof … Second, it’s crushproof. (My first Fitbit, on the other hand, fell apart when I accidentally dropped it once.) Third, the Web site and setup instructions are far more professional, complete, well-designed and classy…. But the DirectLife’s real killer feature is the personal coach that comes with it.”

DirectLife Negative: “There are no numeric displays. If you set the DirectLife down on a flat surface, a row of little green indicators lights up to show you how close you are to your activity goal so far today — one dot, you’re a couch potato; nine dots, you’re a superjock. But that’s it.”

Mossberg, himself a diabetic, found the Contour USB by Bayer to be as easy to use as traditional blood glucose meters: “In my tests, the Contour USB proved quick and easy to use. When you’re actually doing the blood testing, it works pretty much like any other meter, and a computer isn’t involved. The meter’s color screen does, by default, ask you to designate whether the reading was taken before or after a meal, an extra step that can make the results more meaningful. But this feature can be turned off. And there’s an option that allows you to add a canned note, like ‘Sick,’ or ‘Stress,’ to any reading.”

Contour USB Positive: “The real payoff comes when you plug the meter into a computer and launch the software, which helps you see the trends in your glucose levels over time. For instance, it can plot in various ways how often you stayed in a target zone and when you deviated. I tested this on Windows and Macintosh computers, and it worked.”

Contour USB Negative: “To launch the Glucofacts Deluxe software on your computer, you have to click on an obscure-sounding file name. It’s supposed to run automatically in Windows, but I never could get it to do that…. Another feature some may see as a downside is that the meter’s sealed battery can’t be replaced. But the company sees the freedom from buying batteries as an advantage for heavy users, and claims that even a one-minute recharge session will allow for several tests. My biggest disappointment with the Contour USB was that it doesn’t provide any way to upload your results to an online repository, where you and your doctor might view them.”

Both Mossberg and Pogue agree that these new connected personal health devices are a step forward. Mossberg concludes that Bayer’s Contour USB is a “welcome move toward integrating home testing with the digital world.” And Pogue concludes that “What’s so likeable about these new gizmos is that they’re so tiny and simple and cheap, it’s almost no effort to use them.”

Those are largely the goals of the wireless health industry — it’s exciting to see such early devices are already being received as affordable and effortless to use.

For more on Pogue’s reviews: Read the Times piece here
For more on Mossberg’s Bayer Contour USB review: Read on here

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  • K

    I bought a Directlife based on David Pogue’s review in the Times, and now I feel like I’ve been conned. The Phillips website is not exactly forthcoming about the terms of the purchase (it only works if you pay the monthly fee to access their website). I tried to complete the assessment period, but had an unavoidable interruption in my normal activity levels. I emailed to get the assessment restarted and had to wait several days for a reply. My “coach” said he’d restarted it, but it didn’t work, so I’m left waiting another couple days for him to reply. Meanwhile, I’m paying for the privilege of owning a 1 inch square of inert plastic. The help section on the site is essentially useless, and there is no phone number that I can find to call for technical assistance. So basically, you are at the mercy of email-only coach/customer service reps, who will help you when/if they get around to it. I THINK the device/service has the potential to be useful, if I could actually get it working, but I am pretty disappointed in the lack of transparency, the start-up obstacles and the less than attentive customer service. Incidentally, each of Philips other product lines has a phone number listed on the corporate site. They must REALLY not want to talk to their directlife customers.

  • Butch Crain

    I’m afraid the directlife device may be a ripoff.

    Plugged the monitor to my computer yesterday to get some feedback – nothing.

    Emailed Philips 3 times – no response. So much for personal coaching.

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  • Richard

    Beware. DirectLife price is 4xmonthly subscription + additional amount. 4 months get counted down from even before you receive the device and start the one week initial calibration. If you do not continue to pay the data storage and graphing facilities are withdrawn and the only use of the device is the small green light display.

  • Cleopara

    I’m having problems reaching them as well. I’ve left several emails, still no response. I wish I had read all this before I purchased it.

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  • rusty Martin

    DirectLife largely useless without membership. Phillips knows it and hides that fact from users.

    Now that I want to end the “membership,” I learn that without the membership, you can’t change your goal and you lose the ability to do more than see how many calories you burned on that day and the day before.

    While I like the monitor and the web site, and would have recommended it to others, I’m very disappointed the fact that Phillips largely disables the device if you don’t buy the membership. In my case, the “coaching” was no great shakes and certainly not worth $150 a year.

    Unlike its competitors, Phillips has attached an expensive “gotcha” to this product. They “got” me. I hope they don’t get you.

  • Glenda

    DirectLife is working just fine for me. My coach responds in a reasonable length of time: Remember that the coach is an actual person, not an automated messaging device. I’ve finished my first 12-week plan, and managed to increase my activity level by 200 calories during that time.
    I love the happy dance that the lights perform when I hit my goal for the day!
    My only suggestion to users is that the only way to get real credit for being on an elliptical is to put the device in a wristband. The necklace and waistband positions just didn’t pick up the activity at all, and even using the bicycling suggestion (put it in your sock) didn’t help with the elliptical.

  • Sara

    I have had a fitbit for about a month. Long story short- it got broken and the folks at fitbit have been so good to take care of it- no questions asked.

    I have been really impressed by their customer service and warranty. I really love my fitbit and think the information it gives me is really useful.

    I am so impressed that they replaced my Fitbit so quickly. And who says customer service is dead? Not at fitbit- they were great!

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