Carriers won’t go D2C with mHealth

By: Brian Dolan | Apr 1, 2010        

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Brian Dolan, Editor, MobiHealthNewsFollowing up on the discussion from our Everywhere Healthcare event in Las Vegas, this week MobiHealthNews takes a look at the role wireless carriers or operators play in wireless health. Should you expect a Verizon branded glucometer any time soon? Will carriers like AT&T begin stocking connected health devices on their store shelves?

The carriers say: No.

Vodafone, Verizon Wireless and AT&T each put it in their own words but the bottom line was clear, carriers will not be consumers main point of contact for subscribing to wireless health services. Carriers see healthcare as much more of a business-to-business-to-consumer play for them. They will help their partners, companies like BL Healthcare, MedApps, Intel and others to add wireless connectivity to their products. It’s up to those device and services companies to manage their end users or work out that end user relationship with a care provider, payor, employer or other service provider organization.

Vodafone’s new head of health solutions, Joaquim Croca also made it clear that Vodafone has no interest in going direct to consumer with health services.

“We have a reputation for connectivity services,” Croca told Everywhere Healthcare attendees. “It would seem strange for us to suddenly begin selling healthcare services.”

At MobiHealthNews the push for understanding the carrier’s evolving role in wireless health should eke further along tomorrow. Telus, Canada’s second largest wireless carrier has whisked me away to Quebec City to the company’s senior management health summit. I’ll be sharing some key learnings from our coverage of wireless health during the past year and a half, but I am also eager to learn whether they can shed some light as to where they think Telus fits into the wireless health value chain.

  • http://MobileBeyond.net Brian Prows

    Ah, the carriers. If they could only think beyond government regulations, lack of wireless spectrum and customer churn.

    If I headed up Verizon Wireless, AT&T, Sprint, T-Mobile and the other 40 smaller carriers in the U.S., I’d jump immediately into wireless health products. Think of the “value add” carriers could bring to the market by offering necessary and innovative wireless and mobile devices that serve both consumers and business customers.

    It’s curious that Qualcomm, the company that manufactures most of the CDMA chipsets for CDMA handsets, is already heavily into wireless health. (Don Jones, VP of Business Development of Qualcomm’s Health and Life Sciences division, appears in a podcast interview next week on MobileBeyond.)

    Good luck with Telus, Brian. I think you’ll find Canadian carriers a lot more progressive than their counterparts in the United States.

    Brian Prows
    MobileBeyond

  • http://www.healthcare311.com Greg Judd

    Have to disagree with Brian P: it makes sense for the carriers to be interested in mobile health, but not about mobile health.

    Have to agree with Brian P that Telus is more likely to be intrigued/involved/faster to innovate than US carriers, for a variety of reasons.

    Old Quebec City can be a great hang, Brian – getting there’s the hardest part. Too bad you missed the big Crashed Ice race they had there a couple weeks ago, on a track laid down right in the middle of the old city – a crazy event (YouTube here, which doesn’t do it complete justice – hard to grasp how STEEP the track is: http://www.youtube.com/watch?v=jjQT8f_moqc).

  • http://3gdoctor.wordpress.com/ David Doherty

    The idea that Mobile Operators will play only in the B2B mHealth market may be the current consensus (born largely of fear of legal/branding issues) but I think it’s only because of the immaturity of the mHealth market that they’re saying this.

    In other mobile content markets operators cry out that they add value and that they’re not just dumb pipes.

    Mark my words: this tune will quickly change when the mobile operators see the revenue, profitability and customer loyalty that is being generated by advanced mHealth services.

  • http://mobihealthnews.com Brian Dolan

    David, I think you may be right, especially about their tune quickly changing once mHealth services demonstrate revenue and profitability. Still, the real question is how quickly before those are demonstrated…