MIEC, an Oakland, California-based medical malpractice insurer, has teamed up with HealthLoop to turn the startup’s mobile and web-based communication platform toward a new use-case: decreasing the number of malpractice claims brought against a doctor or hospital.
“It is well known that most litigation cases are not due to actual malpractice or ‘bad surgeons,’ but rather because patients felt that they were not treated fairly as individuals or they didn’t understand the treatment recommendation,” Dr. Wendy Levinson wrote in a JAMA study in 1997. “Patients tend not to sue doctors they like and with whom they feel rapport; they sue doctors who never took the effort to get to know them and understand their beliefs and desires or who treated them without respect.”
With HealthLoop, MIEC will run a study to see to what degree increased doctor-patient communication via HealthLoop affects the number and cost of malpractice claims to a physician. According to Forbes, the study will be run with 60 orthopedic surgeons, a group that typically has a high number of malpractice claims. MIEC will give the surgeons access to HealthLoop tools to connect with their patients between visits, including automatically generated phone calls, emails or text messages. Keep reading>>