Amazon's hybrid primary care provider One Medical announced the launch of new AI tools to help ease its providers' administrative workload powered by AWS generative AI services, Amazon Bedrock and AWS HealthScribe.

One Medical providers will be able to use HealthScribe to capture details discussed in real-time during patient visits, then subsequently review, update and approve the AI-generated notes before submitting them. 

The AI offerings will also review and summarize a patient's outside medical records to provide details to physicians on screening exams, test results, and current or previous medications. 

Additionally, AI messaging will help care teams respond to patient messages with detailed notes that can be customized before being sent, and AI will assess patient needs and care team members' skills to route tasks and workflows to the most suitable person, whether a doctor, pharmacist, office administrator or care coordinator.  

"Generative AI has the potential to revolutionize health care delivery, and we’re just at the beginning stages,” Prakash Bulusu, chief technology officer at Amazon Health Services, said in a statement. 

"Our vision is to harness AI to empower primary care providers and enable them to deliver exceptional, human-centered care by easing the burden of time-consuming administrative tasks. By intelligently applying AI to review health records, identify potential care gaps, route incoming messages, and help automate non-clinical workflows, primary care providers can focus on what matters most – fostering meaningful patient connections and delivering the best possible care."

THE LARGER TREND

The announcement of One Medical's new AI tools comes just one day after the hybrid virtual and in-person primary care providers said it was collaborating with Cleveland Clinic to open its first primary care office in Northeast Ohio. 

Cleveland Clinic and One Medical will offer same and next-day appointments for primary and specialty care, as well as on-site lab services and virtual care support. 

The partners said that over the next several years, a determination will be made as to where to open new facilities to meet patient needs.