Podcast guest Heidi West
Photoillustration by Jonah Comstock
2020 was the year that Zoom entered our vocabulary as a verb meaning "to video chat." For Zoom it was the year that their customer base exploded, including in the healthcare space. It was a year of validation for the then nine-year-old tech company, but also a year of the sorts of challenges that come from rapid, unexpected scaling.
On today's HIMSSCast, Zoom's Head of Healthcare, Heidi West, joins guest host Kat Jercich to look back at a tumultuous time, and look ahead to the future.
This episode is brought to you by Zoom.
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Talking points:
- Zoom’s pre-pandemic healthcare business and how it changed.
- Factors that helped Zoom in healthcare thrive during the pandemic.
- Dealing with a huge uptake in customer and end user volume.
- Patient engagement with telehealth, a pleasant surprise.
- Focusing on convenience and flexibility, with or without reimbursement.
- Accommodating people with disabilities and different needs.
- Zoom’s journey to ubiquity.
- Dealing with Zoom bombing and other security and privacy challenges.
- Zoom’s mission to “deliver happiness.”
- Looking ahead to the future at Zoom.
More about this episode:
How to ensure your telehealth offering is up to code
What Zoom is bringing to telemedicine
TriHealth switches to Zoom for pandemic, sees 3,650% increase in telehealth use
Using Zoom with Epic to bring telehealth to kids during COVID-19
Weaving Zoom into workflow and updating EHR saves clinic during COVID-19
