Teladoc Health collaborates with Amazon's Health Benefits Connector

The alliance will allow Amazon customers to benefit from Teladoc's cardiometabolic programs.
By Anthony Vecchione
02:30 pm
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 Photo: ajr_images/Getty Images

Virtual care company Teladoc, is collaborating with Amazon to expand access to Teladoc’s chronic condition programs. 

The aim is for customers of Amazon that are eligible for Teladoc Health’s diabetes, hypertension, pre-diabetes and weight management programs, to be able to seamlessly discover and enroll in these benefits directly through Amazon’s Health Benefits Connector, previously known as Health Condition Programs.

In a statement, Teladoc Health said that it has more than one million active enrollees across its chronic condition programs, which leverage connected devices, data-driven personalization and expert coaching to bolster sustainable behavior change and better cardiometabolic health.  

"This partnership helps deliver on our strategy to bring greater value to our customers in our individual solutions and across our integrated offerings," Chuck Divita, CEO of Teladoc Health, said in a statement.

"By enabling customers to discover and enroll in our programs on Amazon, this effort will improve access to needed care and help people manage their health in an easier and more convenient way."

Aaron Martin, vice president of Healthcare at Amazon pointed out that the scale and expertise of the two organizations offers a unique opportunity to strengthen the impact on healthcare.

"Building on this relationship, we’re excited to find more ways to advance our collaboration and explore new ways to simplify and improve health solutions for customers," Martin said in a statement.

THE LARGER TREND

In the summer of 2024, Teladoc saw its stock price drop from $9.44 per share to $8.10 after reporting a 2% decrease in revenue in the second quarter of 2024, at $642.4 million, down from $652.4 million in the same period last year.  Revenue from the company's BetterHelp segment was $265 million in the second quarter, down 9% from Q2 2023. Meanwhile, revenue from its Integrated Care segment was up 5% year-over-year to $377.4 million, with an adjusted EBITDA margin of 17%. 

That same year, Teladoc partnered with pediatric virtual behavioral health company Brightline to extend mental healthcare options for children, adolescents and their families through Teladoc's platform. Through the partnership, members under 18 and their caregivers were given access to Brightline's mental healthcare solutions for a wide range of conditions through Teladoc's virtual "front door."

In late 2024, Rula announced that its network of more than 10,000 mental health providers would be available to Amazon customers through Amazon's Health Conditions Programs. Rula connects patients with mental healthcare professionals and offers extensive support during multiple steps of a patient's mental health experience.

That same year, Talkspace partnered with Amazon Health Services to help the tech giant's customers check their eligibility for and enroll in Talkspace's mental health services. Via the partnership, customers have the ability to visit Amazon Health's webpage to check insurance coverage for Talkspace and review the mental health company's offerings.

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