You don’t have to go far to hear patient experience horror stories, and more than a few would likely name clunky or insensitive tech as the major culprit of their tale. New tools and consumer-minded organizations are promising a change, meaning that hospitals must start moving faster to meet patients where they live, work and play — or risk losing market share to competitors that put their users first and foremost.
This month, our coverage will continue a special focus on the patient experience. We'll talk to the thought leaders and first-movers reimagining the how and where of patient-friendly tech, and report on ways to activate, if not delight, the people they treat.
At Integris Health, billing and analytics technology is responsible for measurable rises in patients' perceptions of the financial experience – helping them set up payment plans, make payments, register for self-service and sign up for text alerts.
The number of patients booking after hours shows the technology is working for the patient and is providing the right experience – one they are used to in other facets of their daily lives, a VP said.
Horrid handwriting, redundant EHR tasks and lengthy documentation plagued Falls Community Hospital and Clinic. Not anymore, thanks to new note templates and tools.
As providers seek to improve the patient experience and engage patients for better health outcomes, a KLAS report explores how vendors' claims square with health systems' priorities.
The palm print identity authentication system connects 750,000 patients to their Epic EHR – in one case, even when a patient was having a stroke and unable to speak.
Despite HIPAA's right of access rule, and CMS and ONC prioritizing consumer access in their forthcoming 21st Century Cures regs, a new scorecard shows that providers have work to do.
The University of Tennessee Medical Center’s cath lab uses secure clinical communication technology to cut follow-up appointment scheduling wait times – from as long as a day to less than 30 minutes.
While face-to-face visits are still preferred by many, 90% of healthcare organizations polled by HIMSS Media say they're using or piloting remote care services to boost care coordination, manage at-risk patients and broaden pop health efforts.
More than half of those surveyed say online tools have helped improve their relationship with their primary care provider, with growing appetite for online chat and diagnosis tools.
The app also allows users to manage prescriptions, see information on deductibles and out-of-pocket spending, and locate physicians and hospitals using GPS technology.
Healthcare providers hoping to maintain competitive advantage should keep digital patient experience top-of-mind, as tech-savvy consumers have shown they'll go elsewhere for a better one.
Margaret Laws, chief of the social innovation lab, offers a preview of her keynote at the upcoming HIMSS Connected Health Conference, discussing the kinds of tools these young people want – and healthcare organizations would be wise to adopt.
At the Connected Health Conference in Boston next week, the patient advocacy group celebrates a decade spent changing the conversation about how technology-enabled care is delivered.
Provider organizations have missed the mark with patient experience in the past, but involving patient voices on panels and "listening tours" may be key to improving in the future.
Positive data from the pragmatic study is the clearest evidence yet that in-hospital therapeutic VR could be effective in a live deployment, according to researchers.
Harvard Business School professor and economist Gary Loveman discussed how strategies from the world of gaming could help health plans better engage their members with technology.
Carrie Davis, director of patient experience at the Hanger Clinic, shares her own patient experience and how it helps guide her work of implementing more compassionate and human-centric care.
MobiHealthNews Editor in Chief Jonah Comstock shares his observations from Patient Experience Summit 2019, including examples of healthcare organizations looking to other industries to help solve patient experience and consumerization issues.
At the Cleveland Clinic Patient Experience Summit, representatives from the two health systems explain how listening to patients inspired care coordination tools, health finance platforms and a patient scheduler.
Dr. Adrienne Boissy, chief experience officer of the Cleveland Clinic, says patient experience is becoming a priority at healthcare organizations but much work remains.
Dr. Silvia Perez-Protto, medical director of End of Life Center at the Cleveland Clinic, says providers need to understand and document patients' values and wishes if they are to effectively collaborate with them on their journey.
Effective communication between patients and providers is also improving safety and making people feel better, says Laura Cooley, PhD, leader at Academy of Communication in Healthcare and Journal of Patient Experience.
Denise Hines, Chief Americas Officer at HIMSS, says health IT will only succeed if patients are kept at the center of care and shares what's next in patient empathy and experience.
A recent study published in the Journal of Behavioral Medicine found that when digital tools were paired with a technique called computerized inhibitory control trainings, participants on average lost a greater percent of their bodyweight than their peers.
Duke University Health System is pairing clinicians and researchers with the right digital technology to improve outcomes or change the way healthcare is delivered, says Katie McMillan, associate director of Duke’s Mobile App Gateway.
There’s a difference between patient engagement and patient experience, says Patient Advocate Foundation Vice President Rebekah Angove, who discusses ways patients and providers can more effectively navigate the complexity of healthcare costs.
Panelists at Cleveland Clinic's Patient Experience: Empathy and Innovation Summit discuss the challenges and opportunities of conveying empathy through digital tools.
Mohsen Saidinejad, director of patient experience at Harbor–UCLA Medical Center, discusses the challenges to innovation and patient engagement that pediatric care and emergency departments are facing, including social determinants and fragmented care.
Sam Hanna, professor and associate dean at American University, says both technology and communication between patient and provider are necessary to effectively implement patient engagement.
Chair of AMA Board of Trustees Dr. Jack Resneck, Jr., discusses the need to validate healthcare innovations and how technology can either improve or reinforce disparities around outcomes in healthcare.
The digital health industry has much work to do when it comes to developing technologies for underserved populations, including people of color, the LGBTQ community and women.
Bryce Olson, healthcare strategist at Intel, shares his remarkable precision medicine survival story and how his work is empowering other cancer patients.
In a small study published in JMIR, patients were more willing to share health data, such as activity and sleep trackers, than personal data, like call logs and location.
Data from apps, devices and digital therapeutics are enabling personal health dashboards that help track overall wellness and managing chronic conditions, says HIMSS Personal Connected Health Alliance Director of Thought Advisory John Sharp.
The NIH, the National Human Genome Research Institute and PreviewLab have teamed up to create a VR experience that lets participants see how our genes are impacted by environmental factors.
By tracking her daughter's 26 symptoms in a complete patient story over time, Kristina Sheridan, Center for Veterans Enterprise Transformation department head at MITRE, says she gave doctors vital information for successful treatment.
Developed by providers, payers and other stakeholders, each of the new voice-based services is designed to conveniently bring health knowledge and management into the home.
Vanessa Mason, director of the Institute for the Future, discussed areas of opportunity for health technology and the pitfalls of bias when innovating.
With the theme of Empathy + Innovation, the 10th annual event, running May 13-15, will look at how health systems and clinicians are using digital health tools to improve their interaction with and care of patients.
A new programme based at Imperial College London will focus on technologies that help people with dementia to live well in their own homes, while generating data to help researchers better understand the cause and progression of the condition.
Mount Sinai Chief Innovation Officer Dr. Ashish Atreja explains how the system's patient design group flipped the metrics of quality completely around to reset humanity in patients' lives.
