The J.D. Power 2024 U.S. Telehealth Satisfaction Study released on Thursday shows a slight decrease, down 1% from last year, in patient satisfaction with direct-to-consumer telehealth providers and a substantial increase, up 18%, in satisfaction with payer-provided telehealth offerings.
The study, based on 4,070 healthcare consumers' responses within the past 12 months, measures patients'...
Live video telemedicine is up during 2020, but utilization remains highest among high earners with high levels of education, according to a new Rock Health consumer adoption report.
The research and venture firm surveyed a total of 7,980 from September 4, 2020 to Oct. 2, 2020 in its annual survey. Researchers noted that 2020 was an unusual year for healthcare because of the pandemic.
“Therefore,...
