Singaporean telehealth company Doctor Anywhere has started adopting a video API from US-based cloud communications provider Vonage to enhance its delivery of telehealth services.

Vonage's communications platform has over a million registered developers who are using its APIs to provide business continuity, remote work, and remote delivery of various services. It is fully programmable and allows the integration of video, voice, chat, messaging, conversational commerce, AI, and verification into existing products, workflows, and systems.

WHY IT MATTERS

Last year, DA reported that its video consultations grew four times after a year while the number of physicians on its platform expanded by 70%. At present, its telehealth platform is being used by around 2.5 million users and 3,000 general practitioners and specialist doctors across Southeast Asia. 

"High quality, uninterrupted video services are essential for us to enhance our platform’s customer experience and deliver timely medical attention to our rapidly expanding user base," said DA CEO Lim Wai Mun.

To meet the rising demand for digital health services, the company chose to adopt Vonage's video API to enhance its video capabilities to provide medical advice and deliver supervised self-swab COVID-19 tests over video consultations.

"We’re confident of strengthening our tech capabilities through the integration of the Vonage Video API, allowing us to serve our customers in a timely and effective manner," Lim said.

THE LARGER TREND

Through its video API, telehealth providers can provide "instant" medical consultations, said Sunny Rao, Vonage's SVP for Global Sales.

Over the past years, Vonage has powered the telehealth capabilities of Asia-Pacific healthcare providers. 

In February this year, Australian telehealth firm Visionflex embedded Vonage's video APIs on its telehealth platform and telehealth devices to offer quality audio and video connections.

Queensland-based aged care provider Feros Care has also tapped Vonage to power its virtual social centre which conducts real-time live-streamed healthcare activities for more than 600 members across the country. 

Two years ago, Insung Information, a healthcare solutions developer in South Korea, integrated Vonage's video APIs into its telehealth devices for improved communications.

ON THE RECORD

​​"The demand for digital health services continues to surge in Asia-Pacific with the market expected to be worth $326 billion by 2030. Patients expect to have access to digital health tools – a behavioural change that has been accelerated by the pandemic. To meet this growing digital health demand, healthcare providers need to adopt dependable and robust platforms to enable fast and effective telehealth delivery," said Rao.