Dr. Adrienne Boissy

Three ways Cleveland Clinic is prioritizing the patient experience

By Jonah Comstock 11:15 am February 19, 2017

At the Pop Health Forum last fall, Cleveland Clinic Chief Experience Officer Dr. Adrienne Boissy talked about her definition of patient engagement, and how much bigger it is than just apps. At the Personal and Digital Connected Health event at HIMSS today, Boissy expanded on those ideas, giving several specific examples of how Cleveland Clinic is realizing those ideas. “Patients should be...

Cleveland Clinic Chief Experience Officer: To crack patient engagement, physician experience is key

By Jonah Comstock 03:31 pm February 3, 2017

Dr. Adrienne Boissy's title at the Cleveland Clinic is chief experience officer, and her mandate is to improve and optimize the patient experience. But one of Boissy's strongest contentions is that the physician experience is important too -- in fact, it's intrinsically linked with the experience of the patient. "I think there’s absolute clarity for me and for this organization that there is no...