A few weeks ago Blue Cross of Idaho launched an app, available on iOS and Android devices, for its members so they have access to information about their healthcare plan. The health insurer tapped Kony and UST Global to develop the app.
Members are able to log in to the app to see their plan benefits, find in-network or out-of-network doctors, and access their member ID cards. Users can also...
A J.D. Power survey on health plan satisfaction finds that mobile apps are a significant role player in helping health plans increase their member satisfaction, which overall has gone up since last year.
The survey was given to more than 30,000 people spread out across 134 health plans across the United States. They calculated satisfaction on a 1,000 point scale, taking into account coverage and...
