Calling the U.S. healthcare system complex would be like calling the universe big: an understatement that poorly conveys its true scale. It's populated with primary care physicians, specialists, pharmacists, insurance companies, labs, therapists, caregivers and others – all using different tools, methods of communication and care delivery solutions.
Our healthcare system attempts to deliver...
The year 2020 will go down in history as one of the most challenging of our lifetime. Thinking back to January, none of us would have predicted the emergence of a pandemic-causing virus, let alone its devastating outcomes that have affected tens of millions of lives around the world so far. It has changed the way we do business, conduct events, and of course, report the news.
Closer to home, we’...
Dubai’s Al Zahra Hospital has introduced Artificial Intelligence-powered platforms to its range of communication and appointment booking offerings, the company has announced. The services have been developed in partnership with the intelligent commerce and customer service software provider, Novomind MEA.
“AI has been at the forefront of most information technology advancements, bringing with it...
At Novant Health Physician Network in North Carolina, designing for the patient has been the hospital’s driving force for some years, especially when it comes to online interactions.
“We started back in 2010 or 2011 as we were rolling out our electronic health records,” Novant Health Physician Network chief operating officer Dr. Hank Capps told MobiHealthNews. “We made a philosophical decision to...
Both in the consumer and clinical worlds, it’s important not only to design for the user and involve them in the process, but also to realize the full scope of your user base, and make sure no one gets left behind.
Considering the user is a vital step in teasing out the human element of connected health, and a number of speakers at this month’s Connected Health Conference will be tackling that...
Patient-centered care has become a focal point for providers looking to prove the value of their care. Many systems are looking to new technologies and disruptive, consumer-facing services, yet it’s not always clear whether these moves are appealing to each party.
“For us, a lot of the challenge has been the definition for patient-centered care,” Blix Rice, vice president of innovation and...
As new technologies and consumer-focused strategies continue their takeover of the healthcare industry, health systems will have to adjust their care models or be left in the dust. Rewiring an incumbent healthcare enterprise is no easy feat, however, and nearly every decision and assumption made along the way is a potential pitfall that requires an open mind.
“Team-based, technology-enabled,...
Michael Millenson
There appears to be a broad consensus that patient-centeredness is important to the future of healthcare, according to a new report from the Urban Institute. But peeking under the surface of that apparent consensus reveals that the term means many things to many people, and that not all patient-centric initiatives are complementary.
"While the umbrella term 'patient-centered...
