Dr. Robert Wachter, a physician and author who spoke this week at the Health 2.0 conference in Santa Clara, California, told the story of an early adopting private practice that bought a state of the art ambulatory EHR system 10 years ago. The head of the practice told Wachter that on the day the system was deployed "the staff came to work and nobody knew how to do their jobs".
Wachter sees this...
